Privacy Policy

Last updated: 1st February 2021

Summary

In line with the EU’s General Data Protection Regulations (GDPR) we explain how we treat any information you give us. We’ve tried to keep the wording in this policy easy to read and understand. If you have any questions or concerns, please contact us.

If you contact us by email

The email will contain your name and email address. The email message may contain other personal information, if you’ve provided it. We use this information to respond to your enquiry. We keep a copy of emails, including your name and email address, in our email platform.

If you contact us via a form on our website

The form will send an email to us, as detailed above. We do not store a copy of the emails in our website content management system (CMS).

If you contact us through social media

The message will contain your name and social media username. The message may contain other personal information, if you’ve provided it. We use this information to respond to your enquiry. This information is stored in the social media platform which will have its own data protection policies.

If you opt-in to receive our newsletter

We will ask for your name and email address, so we can personalise the newsletter and send it to you. We store your information in our newsletter platform. You can unsubscribe at anytime using the link in each newsletter email.

If you do business with us

We will ask for your name, address, phone number and email address. We use this information to do business with you, including sending invoices and receipts. We store your information in our accounting software.

Who has access to your information

Our management team have access to everything you’ve provided. Individual employees only have access to what they need to do their job.

We will not share your information with anyone outside of our organisation, unless required to do so by law.

How we keep your information private

Your information is stored on both our internal network and cloud-based services online. These services and our networks are secured by password-protection, and where available, two-factor authentication. To access your information we use devices protected by password, fingerprint or facial recognition.

Your rights

You have rights under data protection laws in relation to your personal information. These include the right to:

request access to your personal data
request correction to your personal data
request removal of your personal data
object to processing of your personal data
withdraw consent to processing of your personal data
complain about the way we handle your data

If you have any concerns about your data, please contact us.

Changes to this policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.